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Customer Service
Conflict Management
Humor for Health in the Workplace
Strategic Planning
Teamwork Dynamics and Diplomacy
Turn Annoyances into Alliances
Effective Sales Processes
Your Personal Professional Image
Cash Flow: Where Does The Money Go?
Communication Skill Building
Problem Solving Skills
Survive & Thrive in Change
Custom Topics to Fit Your Needs

Customer Service
The critical keys of customer service: Perception, service quality, communication processes, delivery of information, solving problems, measurement of satisfaction. Learn to think like your customer. Build relationships that create loyalty and long term value.

Conflict Management
Identify individual communication styles, know the cost and benefits of conflict, use correct problem solving skills, learn the five options to managing conflict management. Build style-specific phrases and action skills.

Humor for Health in the Workplace
The environment around us can be less stressful and more productive if we see the humor in life. Teamwork and physical health improve with a bit of appropriate humor. Learn how to find valuable humor in everyday life, right in your workplace.

Strategic Planning
Understand the impact a solid strategic plan can make. The planning process, its purpose, value, the time commitment, and the impressive, competitive results.

Teamwork Dynamics and Diplomacy
Everyone achieves more in a team, if the skills and strengths of each member are allowed to flourish. Too many times we let unimportant individual differences cloud our appreciation for others and blind us to their potential. And team processes are a special art to maximize productivity through. Find out how.

Turn Annoyances into Alliances
Learn to leverage the strengths of others (vs. weaknesses) to expand the power of the organization. Turn problems into opportunities and battles into teamwork using communication patterns and personal learning styles. Listening is learning.

Effective Sales Processes
The success of selling is in perfecting a clear process & following contiguous steps. Every action must deepen the relationship, add value to the customer, identify an opportunity or clarify your vision of the customer's need. Find out how.

Your Personal Professional Image
Your image is your brand. Polish it to a high shine. Public speaking, listening skills, table manners, business etiquette, voice use, individual conversation techniques and cues.

Cash Flow: Where Does The Money Go?
How do you know how much of the cash in the bank is really yours? How do you plan for the collection of revenue once you've earned it? How do you get a loan when you know you will have future sales?

Communication Skill Building
The best way to communicate effectively in and between groups is to be consistent and easy to follow. The processes you use as communication forums must be easily accessible, the words and actions of managers must be congruent.

Problem Solving Skills
Develop the skill to separate the problem from the person, gather facts not fiction, develop alternatives, select the best solution, and make lasting improvements.

Survive & Thrive in Change
Life moves forward, don't let change hold you back, let it carry you forward. Specific ways to participate in and benefit from organizational and cultural change. Put it to work for you.